Moodle Support
All our plans come with standard support, covering the following Hosting Platform Support and Application Support for the designated Moodle Administrator(s):
Hosting Platform Support
- Monitoring and outage
- Site performance
- Database backups
- Full site backups
- LMS cron job
- SSL certificate installation
- Content Distribution Network
Moodle Application Support
- Navigate Moodle
- Site registration
- Dashboards
- User creation, roles, and permission
- Course and activity settings
- Course completion tracking
- Activity access restrictions
- Gradebook items & scales
- User enrolments, cohorts, & groups
- Course backup & restore
- Location and Language settings
- Best practice for security & configuration
Beyond the above support, you can opt for the following paid support packages:
- Annual package of 25 hours per annum for USD 2000
- Per incident/task support of USD 50 per incident subject to a maximum of an hour per incident