MooDIY Plans are annual subscriptions that are paid in advance and renew automatically.
We provide refund only till 30 days after a new order only.
We don’t offer pro rata refunds on subscriptions that are unused or unwanted due to a change of mind or unsuitability.
You can determine suitability by subscribing to our free forever plan before upgrading or subscribing to a paid plan.
If you have been charged unexpectedly for a MooDIY subscription, please contact the MooDIY support.
To avoid an unwanted or unexpected subscription renewal charge, stop the recurring payments before your subscription renewal date, by logging in to your account on the MooDIY client portal.
You can also delete your site to cancel the subscription and prevent any future charges. You might like to download site backups before that.
For any third party plugins or integrations on your site, You and the appropriate third party are the only parties involved in any cancellation, exchange, or refund of a payment related to a third party product.
Depending on the circumstances, including if the MooDIY Services are unavailable for an excessive amount of time, We may refund the subscription fee for the duration of the outage.